Terms of service

1 — Who these terms are with

DANBIA LLC, a limited liability company licensed by Sharjah Media City (Shams), United Arab Emirates. Licence no. 2432918.01, formation no. 2432918. Full company details are on the imprint page.

These terms apply to the use of this website and to every service we provide, unless something different has been agreed in writing for a specific project. Where a written project agreement says something different, that agreement wins.

2 — Who we work with

Our services are offered to businesses, not to consumers. If you are commissioning work as a private individual rather than for a company, tell us before we start — different rules apply to you and we would rather know at the beginning than find out later.

3 — What we do

Websites, online shops, B2B shops and product pages; search, advertising, conversion work, accessibility, maintenance and security; corporate identity, logo design, brand kits, packaging, catalogues and large format. What each of those means in practice is described on the services pages.

Every project is built to what was agreed for it. Nothing here is sold as a standard product with a fixed feature list.

4 — How a project is agreed

Before any project begins you receive a written concept setting out the structure, the scope, the technical decisions, the price and the delivery date. Everything in it is fixed. If something comes up that the concept does not cover, we tell you what it costs before we do it, not afterwards.

A project starts when you accept that concept in writing. Email is enough. The whole sequence is described on the process page, and that description is binding on us.

5 — What we need from you

Accurate information, and the texts, images and product data a project needs, in reasonable time. Content is the most common reason a project takes longer than planned — a build waits for content far more often than content waits for a build.

Where a delay is caused by material or feedback we are waiting for, the delivery date moves accordingly. We will say so at the time rather than at the end.

6 — Payment

How a project is paid depends on its size, and which applies to yours is stated in the written concept before you accept it. There are three cases.

Larger projects are invoiced as a deposit at commissioning and the balance on delivery. Smaller projects are invoiced in full at commissioning. Monthly maintenance is invoiced at the beginning of each month for that month.

Invoices are due on receipt unless the concept says otherwise. If an invoice remains unpaid we may suspend work and, in the case of maintenance, suspend the service — after telling you, and not without warning.

Prices are quoted without taxes. Any tax that applies is shown separately on the invoice.

7 — Rights in the work

Until an invoice is paid in full, the work remains ours. Once it is paid, it is yours: exclusive, transferable rights to use, change and develop the deliverables, with no limit on time, territory or purpose.

That includes the editable source files. If you later work with somebody else, they continue from your files rather than rebuilding from a PDF. Domains, hosting accounts, analytics and advertising accounts are registered in your name from the beginning and stay that way.

Two things stay with us, and neither restricts what you can do. Standard components and tools we developed before or outside your project remain ours, and you receive the right to use them as part of the delivered work. And we may show the finished work as a reference — on our own work page and in proposals. If you would rather we did not, say so and we will not.

8 — If a project is stopped

Either side can stop a project. If you stop one after it has begun, we invoice the work already done and you keep everything produced up to that point, including the written concept. There is no cancellation fee beyond that.

9 — Maintenance agreements

Maintenance runs monthly and continues until one of us ends it. Either side can end it with one month’s notice to the end of a month, in writing. Email is enough, and we will not ask why.

When it ends, you keep every access credential and every backup. What maintenance covers is set out in detail on the maintenance page, and that schedule is what we are agreeing to.

10 — Third-party services

Most projects involve services we do not control: hosting, payment providers, plugins, advertising platforms, translation tools. We choose them carefully and we tell you which ones a project depends on.

We cannot guarantee their availability, their pricing or that they will keep existing. If one of them changes in a way that affects your project, we will tell you and propose what to do about it.

11 — Liability

We work carefully and we fix our own mistakes. Beyond that, our liability for indirect or consequential loss is limited, and our total liability for a project is limited to the fees paid for it.

This limitation does not apply where liability cannot be limited by law — in particular for intent, for gross negligence, and for personal injury. Nothing in these terms is meant to exclude anything that cannot be excluded.

12 — Confidentiality

Everything you share with us stays with us. Figures, plans, product data, access credentials, anything said in a meeting. We do not pass it on without your written agreement, except where we are required to.

This continues after a project ends. If you need a separate confidentiality agreement for your own records, send it and we will sign it.

13 — Governing law

These terms are governed by the laws of the Emirate of Sharjah and the United Arab Emirates. Disputes fall under the jurisdiction of the Sharjah Media City (Shams) Free Zone authorities.

In practice we would rather solve a disagreement in a phone call than anywhere near a court, and in twenty years it has never gone further than that.

14 — Changes and contact

We may update these terms. The version that applies to your project is the one in force when you accepted the concept, and we will not apply a later version to work already agreed.

Questions about any of this: daniel@danbia.ae or bianca@danbia.ae, or through the contact page. Ask before you sign rather than afterwards — we would genuinely rather explain a clause than argue about it later.

Also here

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